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Joel Hagan of ONZO presents Customer Engagement vision at Utility Analytics Summit

Joel Hagan, CEO of ONZO, presented at the Utility Analytics Institute conference in Raleigh, North Carolina on Friday 11 April 2014. ONZO set out its wide-ranging vision for customer engagement as a way to tap higher levels of energy efficiency and deliver higher levels of customer satisfaction. As the cheapest energy resource available, energy efficiency is still not well targeted, and utilities’ interactions with customers lag far behind many other industries. ONZO offers way to derive insight from that smart meter data to deliver better outcomes in both areas.

The event was well attended by utilities from across North America. Other presenters included ONZO partner Silver Spring Networks. The event is the leading utility analytics event in the world.

Joel’s presentation is available to read here.

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Dr Katie Russell of ONZO shares experience on understanding energy consumption behaviour

Katie Russell’s presentation at the Policy Studies Institute in February has been incorporated into a workshop report, published on 3rd April 2014, and available here.

The ‘Spatial Variation in Energy Use, Attitudes and Behaviours’ event brought together researchers, policy makers, industry, the public sector and the third sector. The aim was to share results on implications of smarter energy delivery, to ultimately feed in to public policies and commercial strategies. In particular, the workshop sought to understand the extent and impact of spatial variation in energy use, customer behaviour, and perception.

Katie, Head of Data and Analytics at ONZO, presented analysis on spatial variation in household energy use using smart meter data. She showed that the UK’s mild climate gives great potential to explore variability in customer behaviour due to differing characteristics, as opposed to the primacy of heating/cooling needs. She concluded that just as demand response and energy efficiency programs should be aligned to needs relevant to a specific geography, consumer services should be personalised to the specific customer.

Katie’s slides are available here.

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Joel Hagan of ONZO interviewed by Bloomberg

Bloomberg, a premier site for business news, recently interviewed Joel Hagan, CEO of ONZO.

The interview covered ONZO’s plans to expand in North America to meet demand for smart grid customer analytics.

The full article is available on the Bloomberg site. It was also picked up by the Washington Post and metering.com.

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