Customer Engagement & Behaviour Change

Onzo's customer engagement and behaviour change tools have been designed with the customer at the centre of the process.

Onzo recognises that customers expect information to be available in a large number of ways and our suite of complementary touchpoints provides information that is personal, targeted and contextualised.

They can be used to provide a retrospective analysis of energy usage to customers, or instant, actionable information at times of peak usage, or general utility messages promoting specific customer programmes.

In-Home Displays

Onzo’s in-home displays deliver glanceable information to aid real time decision-making and an understanding of energy usage.  On-board intelligence within the display is able to learn an individual consumer’s energy use patterns, and through the use of four EnergyTools on the screen is able to provide context and insight for customers on their usage. 

The display is an integral part of the Onzo Smart Energy Kit, which also includes a sensor and web portal.  Being used extensively in the UK, the in-home display communicates wirelessly with the sensor.

The ZigBee version of the In-Home Display features other screens, including Time of Use (TOU) tariffs, Critical Peak Pricing (CPP) and Pre-pay, and communicates directly with ZigBee enabled smart meters.  The display is a certified ZigBee product.

Energy Reports

Onzo's energy reports are designed with the same principles of user-centric design as our other touchpoints, and provide customers with useful and insightful information.  Modules from Onzo's Data Analysis Engine are used to generate content for the reports, which are then presented in paper or pdf format for mailing or distribution to customers in an attractive and easy-to-understand way.

The reports represent an effective and universal solution for a utility to inform and engage with their customers.

Web Portal

Onzo has designed and built a number of web portals for utilities, and for its own community, myOnzo.  The sites offer fresh and unique ways to present a range of information to customers, including historical analysis, messaging and community forums.

Delivered as a stand-alone portal or as embedded features in a utility’s own website Onzo's web developments bring understanding to customers about their energy consumption and expenditure.

Smart Phones

Smart phones offer interactive and personal features that compliment and enhance customer engagment. 

Notification and alerts become more effective when delivered through a channel that the consumer is already engaged with and eliminates the need to introduce new hardware.